Benjamin R. Matthews and Associates
Many clients report friendly, quick consultations and genuine support keeping their homes. Staff like Sherry earned praise for warmth; consultations run 20 minutes and payment plans are available. However, recent complaints surface real friction: one paralegal (Crystal) was called disrespectful; callers were ghosted and rescheduled at inconvenient times; and several clients felt misled on Chapter 7 eligibility or had deposits kept when they couldn't pay the full fee. Benjamin Matthews himself handles cases professionally, yet the firm's communication breakdowns stand out. One client paid $2,700, stopped paying debts as advised, waited seven months, then was told Chapter 7 didn't work and pushed into Chapter 13 at $3,100/month-unaffordable and later dismissed. Another lost a $300 deposit after deciding against service. These accounts paint a picture of high variability: some walk away grateful and debt-free years later; others feel scared into paying upfront and left in worse shape.
